Privacy Policies

1. Refund

Refund Policy for Frozen Chicken Momo

Our frozen chicken momos are perishable food products. Once purchased, they cannot be returned. We strongly encourage our customers to carefully check their order before finalizing their purchase.

Contact Customer Support for Assistance
If you encounter any issues with your purchase, please reach out to our customer support team within 24 hours of receiving your order. We are here to address any concerns related to product quality or packaging and will do our best to assist you.

In-Store Pick-Up Policy
For customers who choose in-store pick-up, please inspect your order upon collection. Once the product leaves our store, we cannot accept returns or process refunds. We are not responsible for any issues that arise after the product has been taken from our premises.

1. Privacy

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase. By using our website, you agree to the terms described in this policy.

1. Information We Collect

We may collect and process the following types of information:

• Personal Information: When you place an order, create an account, or contact us, we may collect details such as your name, email address, phone number, billing address, shipping address, and payment information.
• Non-Personal Information: This includes information collected automatically when you visit our website, such as your IP address, browser type, device information, and browsing patterns.
• Cookies: We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how you interact with our site and enable certain functionalities. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Process your orders and manage transactions.
• Provide customer support and respond to your inquiries.
• Improve our website, products, and services.
• Send you updates, promotional offers, and marketing communications (only if you have opted in).
• Monitor website performance and prevent fraud or other security issues.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a range of measures, including encryption and secure servers, to protect your data from unauthorized access, disclosure, or alteration.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, processing payments, or delivering orders.
• Legal Requirements: We may disclose your information if required to do so by law, or to protect our rights, safety, or property.

5. Your Rights

You have the right to:

• Access your personal data and request a copy.
• Update or correct your information if it is inaccurate.
• Request deletion of your personal data, subject to legal obligations.
• Opt-out of receiving marketing communications by following the unsubscribe link in our emails.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Third-Party Links

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically for the latest information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at contact@momocircle.com